The Heavenly Spa is an oasis of serenity, relaxation and rejuvenation… a place where privacy and quiet are of the utmost importance.
All lockers will have a security mechanism (such as a key or combination lock).
Cell phone usage:
Quiet and calm are of the utmost importance to our guests – that’s why we ask that you turn off your cell phone before entering the spa.
Late arrival time:
We ask that you arrive at least 20 minutes prior to your scheduled appointment time; however, if a late arrival is unavoidable, please call to notify the spa receptionist when possible. Arriving late will simply limit the time for your treatment, as we must complete your service by the designated end-time in order to appropriately accommodate the next guest.
We request that all guests using the spa extend a 24-hour cancellation notice. If less than 24-hours’ notice is given, a service charge may be posted to the credit card number noted at the time of booking.
Special health considerations:
If you have health concerns or are pregnant, please be sure to notify our spa staff when booking your treatment. Our reception staff can offer guidance as to which treatments will be the most beneficial and those that should be avoided due to physical limitations or sensitivity.
Steam is a beneficial facet of the spa hotel experience, but should always be used in moderation. Proper usage time will vary, but there are some general guidelines that most individuals who are in good health can follow. The wet heat of the steam room is effective in opening pores and awakening the respiratory system; for this, we recommend a 5-6 minute timeframe.
What to wear:
We will provide you with a robe and slippers to wear while visiting our spas and you will be assigned a locker to store your personal belongings. During your spa treatment, it is recommended that you experience body services without clothing. Our therapists are professionally trained and will ensure a level of comfort by appropriately draping areas of the body that are not a focus of the treatment.
Alcoholic beverages and spas:
We recommend that you do not consume alcohol during or immediately after your spa treatments.
Whether it is the room temperature or the level of massage pressure, please communicate your preferences with the therapist so that he or she can make your time with us a special experience.
Please feel free to request either a male or female therapist for your treatment. However, we would like to note that all of our therapists are professionally trained and will offer you the highest standard of service with continuous consideration for your comfort level.
We accept all major credit cards and cash. If you are a guest of the hotel, you may also charge spa services to your hotel room.
Spa Hotel and Resort gift certificates.
You may purchase gift certificates for a specific AED amount or for particular services at the reception desk of the spa or through one of our phone reservationists if offered. Please call spa to confirm your gift voucher.
Guests must be at least 16 years of age to experience a spa treatment. If under the age of 16, guests must be accompanied by a guardian and can only have treatments performed by therapists of the same gender.